Employment

 NSDynamics is currently seeking motivated team players to fill 2 positions.

:Technical service role Full time.

:Customer service / administrator part time.

See below for more information. 

 

 

Suspension Technician at NSDynamics

Company Overview: NSDynamics is a leading service provider in the mountain bike industry, specialising in suspension servicing, tuning, and aftermarket sales. We are currently on the lookout for a motivated and enthusiastic technician to join our dynamic service department.

Why Join Us?

• Be part of an established and respected team in the mountain biking community.
• Participate in regular rides, events, and races.
• Work directly with top brands like Öhlins, Vorsprung, Fox, RockShox, DVO, and Cane Creek.
• Access to continuous learning and development in the field.

Position Description: As a Suspension Technician at NSDynamics, you’ll be at the heart of our operations, ensuring top-notch service and performance for our clients' bikes.

Core Responsibilities:

• Service & Repair: Maintain and repair mountain bike suspension systems, including front forks, rear shocks, and dropper posts.
• Setup & Configuration: Reconfigure and set up new suspension units pre-delivery, including travel changes, stroke changes, spring and mounting hardware installs, base setups, race preps, and fitting to complete bikes.
• Installation: Remove and install suspension units from complete bikes.
• Inventory Management: Monitor service kits, spare parts, oils, and workshop supplies to ensure adequate stock levels.
• Workplace Maintenance: Contribute to maintaining a clean, tidy, healthy, and happy workplace.

Qualifications & Experience:

• Technical Skills: Experience with mountain bike technology and a reasonable understanding of suspension systems.
• Learning Ability: Willingness and ability to learn on the job, with full training provided.
• Computer Skills: Basic skills necessary for parts interpretation, understanding manuals, using spreadsheets, emails, and point of sale systems.

Desirable Attributes:

• Mechanical Aptitude: Strong mechanical skills and understanding.
• Customer Focus: Commitment to customer satisfaction and a great work ethic.
• Passion for Mountain Biking: Enthusiasm for mountain biking, regular riding, and a good knowledge of bikes and suspension systems.
• Industry Experience: Beneficial but not essential.
• Team Player: Ability to work well within a team.

Why You’ll Love Working with Us:

• Community Involvement: Engage with a passionate mountain biking community.
• Professional Growth: Opportunities for career advancement and skill development.
• Opportunity: To work with, improve and test some of the best parts in the business.

If you believe you’re the perfect fit for this role, please submit your CV and a cover letter to aaron@nsdynamics.com.au, outlining why this position interests you and why you’d be a great addition to the NSDynamics team.

Join us at NSDynamics and take your passion for mountain biking to the next level!

 

 

Customer Service / Administrator at NSDynamics

About Us: NSDynamics is a leading service provider in the mountain bike industry specialising in suspension servicing, tuning, and aftermarket sales. We are seeking a motivated and enthusiastic individual to handle front-of-house and day-to-day admin duties within our business.

Why Join Us?

• Be part of a passionate team in the mountain biking community.
• Engage with top brands like Öhlins, DVO, Vorsprung, Fox, RockShox, Cane Creek and more.
• Enjoy a dynamic, supportive work environment with opportunities for growth.

 

Position Description: As our Customer Service / Administrator, you'll be the first point of contact for our retail and trade customers, managing the receiving and dispatching of all suspension service work and sales.

Key Responsibilities:

• Service Work Management: Receive service work, attach appropriate service documents, and package/send completed service work back.
• Invoicing & Payments: Invoice service work, process payments, and discuss completed work with customers and shops.
• Sales Processing: Invoice, process payments, and send goods sold, including complete suspension units, spare parts, and accessories.
• Customer Service: Handle emails, phone calls, walk-in customers, and social media messaging.
• Inventory Management: Receive goods from suppliers and book them into the stock system.
• Warranty Claims: Enter warranty claim forms with manufacturers.

 

What We’re Looking For:

• Customer Service Skills: Excellent communication skills and a friendly demeanor.
• Quick Learner: Ability to learn quickly and adapt to new situations.
• Computer Proficiency: Experience with spreadsheets, Shopify, websites, and social media.
• Attention to Detail: Ability to work efficiently without mistakes.
• Team Player: Willingness to participate in a team environment.

 

Desirable Attributes:

• Passion for Mountain Biking: A good knowledge of bikes and suspension systems will be a benefit.
• Industry Experience: Helpful but not essential.

 

Join Our Team:

 

• Love Mountain Biking? If you’re enthusiastic about mountain biking and want to advance your career in the bicycle industry, we’d love to hear from you!

 

• Strong Work Ethic? If you’re committed to delivering excellent service and thrive in a dynamic environment, you’ll fit right in at NSDynamics.

How to Apply: If you're ready to join our team, please send your resume and a cover letter to aaron@nsdynamics.com.au, outlining why this position interests you and why you’d be a great fit for NSDynamics.

Take the next step in your career with NSDynamics and be part of a team that shares your passion for mountain biking!