Customer Service / Administrator Position at NSDynamics

Company Overview: NSDynamics is a leading provider in the mountain biking industry, specializing in suspension servicing, tuning and sales. We are currently seeking a motivated team member to handle front-of-house and day-to-day administrative duties within our business.

Position Description: As the Customer Service/Administrator, you will be the first point of contact for our retail and trade customers. You will also manage the receiving and dispatching of all suspension service work and sales.

Key Responsibilities:

  • Receive and document service work, attaching appropriate service documents.
  • Invoice service work, process payments, and communicate with customers/shops regarding completed work.
  • Package and send completed service work back to customers.
  • Invoice, process payment, and dispatch sold goods, including complete suspension units, spare parts, and accessories.
  • Provide customer service via email, phone, in-person, and social media messaging.
  • Receive goods from suppliers and book them into the stock system.
  • Enter warranty claim forms with manufacturers such as Ohlins, DVO, Cane Creek, and Bike Yoke.


  • Excellent customer service and communication skills.
  • Ability to learn quickly and adapt to new situations.
  • Proficient computer skills.
  • Experience with spreadsheets, Shopify, websites, and social media.
  • Ability to work efficiently and accurately.
  • Willingness to participate in a team environment.

Desirable Attributes:

  • Enthusiasm for mountain biking and good knowledge of bikes and suspension systems.
  • Industry experience is beneficial but not essential.

Why Join Us?

  • Be part of a passionate team in the mountain biking industry.
  • Opportunity to work in a dynamic and supportive environment.

If you love mountain bikes and have a strong work ethic, we want to hear from you! Please send your resume and cover letter to Aaron at aaron@nsdynamics.com.au.

This job listing highlights the key responsibilities and qualifications for the role, ensuring potential applicants have a clear understanding of what the position entails and what NSDynamics is looking for in a candidate.