Service Types and Pricing

Factory Service (Full service)

$200 - $245 *

Our Factory Service is a full overhaul of your suspension under the manufacturers specifications to bring it back to its former glory. All full Factory or Hyperformance Services include free return express freight.

During this service the suspension will be completely disassembled, assessed for damage/wear, thoroughly cleaned, and reassembled with new genuine seals and appropriate oils/lubricants as specified by the manufacturer.

For your fork the Factory Service includes the replacement of dynamic seals in both the damper and air leg of the fork, as well as the main dust/oil seals and foam rings. The damper will also receive a full re-bleed with fresh oil as specified by the manufacturer, and lowers oil/lubrication will be replaced.

For your rear shock the Factory Service includes the replacement of all air can and damper seals, and a full damper re-bleed. DU bushes will also be replaced during this service.

For your dropper seat post the Factory Service includes the replacement of all main seals, all dynamic damper/cartridge seals and o-rings, a full re-bleed of the systems and fresh oils/lubricants throughout.

When service work has been completed the fork/shock will be pressurised with nitrogen and all functions will be tested thoroughly. A small black/green ‘NSD’ sticker is discretely placed on your suspension at the end of this service. If specified, base settings may also be dialled in based on riding weight/style, otherwise suspension will be returned to the same settings as on arrival.

Hyperformance Service (Full service with a little bit extra)

$225 - $255 *

Our Hyperformance Service includes everything from our Factory Service but instead we use low friction aftermarket seals and premium quality oils/lubrication. All full Factory or Hyperformance Services include free return express freight.

This service is designed to get every little bit of performance out of your suspension without breaking the bank or making any major alterations, and will provide a significant improvement in small bump compliance. We highly recommend the Hyperformance Service on forks as this is where you’ll notice the most significant difference, but it will also improve performance on your rear shock.

For your fork the Hyperformance Service includes the replacement of dynamic seals in both the damper and air leg of the fork. The main dust/oil seals and foam rings will be replaced with low friction aftermarket seals and the bushes will be realigned and resized which reduces stiction and allows the stanchions to move through them freely. The damper will also receive a full re-bleed with premium synthetic suspension oil, and lowers oil/lubrication will be replaced.

For your rear shock the Hyperformance Service includes the replacement of all air can and damper seals, and a full damper re-bleed. The main seals included in this service will be replaced with low friction aftermarket seals. DU bushes will also be replaced during this service.

When service work has been completed the fork/shock will be pressurised with nitrogen and all functions will be tested thoroughly. A small chrome/metallic silver ‘NSD’ sticker is discretely placed on your suspension at the end of this service. If specified, base settings may also be dialled in based on riding weight/style, otherwise suspension will be returned to the same settings as on arrival.

Race Prep Service (Basic service – Forks only)

$130 *

Our Race Prep service is our basic fork service, often recommended for brand new forks or to keep your fork running smoothly between full (Factory) services. If your fork has had a loss of dampening, or oil/air leakage, it is very unlikely this service will rectify the issue and we would instead recommend our Factory Service.

The Race Prep service is a basic lowers service and replaces the main dust/oil seals and foam rings. Lowers lubricants/oils are also replaced during this service, however, the damper and air leg seals are not attended to, and the damper is not re-bled.

When service work has been completed the fork will be pressurised with nitrogen and a small black/green ‘NSD’ sticker is discretely placed on your suspension at the end of this service. If specified, base settings may also be dialled in based on riding weight/style, otherwise suspension will be returned to the same settings as on arrival.

Air Can Service (Basic service – Air rear shocks only)

$85 - $95 *

Our air can service is our basic air shock service, often recommended to keep your shock running smoothly between full (Factory) services. This service is not applicable to all air shocks. If your air shock has had a loss of dampening, or oil/air leakage, it is unlikely this service will rectify the issue and we would instead recommend our Factory Service. For air leaks this service may resolve the problem but it will depend on the exact model of shock, and the location of the air leak. 

An air can service is a basic service for air-sprung rear shocks and replaces all seals within the air can, and the main dust wiper seal. Appropriate assembly grease is also replaced during this service; however, the damper seals are not replaced and the damper is not re-bled.

When service work has been completed the shock will be pressurised with nitrogen and a small black/green ‘NSD’ sticker is discretely placed on your suspension at the end of this service. If specified, base settings may also be dialled in based on riding weight/style, otherwise suspension will be returned to the same settings as on arrival.