Service Bookings Information

Bookings Information

If you’re looking to have your suspension serviced by NSDynamics, this page outlines how our process works from start to finish, along with some helpful tips to make your booking smooth and efficient.

Booking a Service

To begin, simply complete the Book a Service form. You’ll be asked to select your suspension brand and model, the service type you're after, and to provide details such as your contact info, delivery address, and any issues you've noticed.

Make sure you fill out the ‘Known Issues’ section with anything unusual you've noticed (e.g. leaking air, loss of rebound, noises), and use the ‘Upgrades or Tuning Requests’ section to list any optional changes you'd like, such as spring upgrades, travel changes, or tuning adjustments.

Once submitted, you’ll receive a confirmation email containing your booking reference number and further instructions.

Sending Your Suspension

You can either post your suspension to our workshop or drop it off in person during business hours. If posting, make sure you include your name, booking number, and contact details inside the parcel. We recommend using tracked and insured freight, and packaging your item well to prevent damage.

If you’d like to use our discounted postage label system, you can generate a prepaid AusPost Express label via our Returns Portal. This is paid directly to AusPost, and NSDynamics is not able to refund or assist with this system.

Please note: NSDynamics is not responsible for items until they have arrived and been checked in by our team.

Turnaround Time

Most standard service jobs are completed within 1–4 business days of your item arriving. If we find anything unusual or damaged, we’ll contact you before going ahead with additional work. Otherwise, we’ll only be in touch once your item is ready for payment and return postage.

If your tracking shows your item has been with us for more than 3 business days and you haven’t heard from us, feel free to follow up. Otherwise, we kindly ask you not to request progress updates, as this slows down the workshop.

Payment

Once your service is complete, we’ll contact you to process payment. This is usually done by phone or by sending you a secure online payment link. We accept credit card, bank transfer, and in-store payments. Orders are only dispatched once payment has been received in full.

Return Postage

All full Factory and Hyperformance service jobs include free return express postage from NSDynamics back to you. Minor repairs or basic services do not include return postage.

You’ll receive tracking details via email once your item has been dispatched. Typical delivery time is 1–3 business days, depending on your location.

Warranty and Support

All servicing completed by NSDynamics is backed by our 3 Month Workmanship Warranty, covering any faults related to the standard service procedure. This does not cover damaged or worn parts unrelated to servicing, or misuse after servicing.

If your item was recently serviced by us and you’re experiencing issues, you may book it back in under ‘NSD 3 Month Workmanship Guarantee’ on the booking form.

For more details, please see our Warranty and Terms & Conditions pages.

Still have questions?

Check out our FAQ page for answers to common questions about bookings, servicing, shipping, payments, and more. Or, if you can’t find what you’re after, get in touch via email.