Servicing/Bookings Conditions

Servicing and Bookings Terms and Conditions

  • All service jobs/items sent to NSDynamics must be booked in via our 'Book Service' link with all relevant details included. If you do not have a printer available to print our RA/Booking Number please leave a handwritten note referring to your RA/Booking Number along with your name and contact details. NSDynamics is not responsible for items received that have not been booked in or arrive without any booking information.
  • All 'Warranty Assessment' jobs/items sent to NSDynamics must be booked in via the NSDynamics website providing all relevant information and must include a physical copy of the original purchase receipt. Any service jobs/items received for warranty assessment without a physical copy of the original purchase receipt will be put aside until appropriate documentation is received, or will processed as a standard paid service/repair. A copy of the purchase receipt is required for ALL warranty assessment claims - there is no exception to this.
  • NSDynamics does not work with third parties for any service jobs. All communications for service jobs at NSDynamics will be with the individual or shop/dealer that has supplied the job - NSDynamics will not communicate with shops/dealers and their own customers about the same service job simultaneously.
  • Free express return freight is included with all full 'Factory' and 'Hyperformance' service types. 
    • Free return freight is not applicable to basic service/repair jobs
  • Any service jobs/items sent to NSDynamics are not the responsibility of NSDynamics until they have been received and accepted in our workshop. You can gauge the arrival time of your parcel with NSDynamics using the tracking details provided by your freight provider.
    • NSDynamics will not contact you when your service job/item is received by us unless we suspect it has been damaged during transit to us or parts/pieces are missing.
      • We recommend that all service jobs/items are sent via tracked postage so you can gauge your parcels arrival time. We kindly ask that you refrain from contacting us for an update on progress unless your suspension/item has been with us for longer than our standard 1-3 business day turnaround time according to your tracking details. Any requests for progress on service jobs that have been with NSDynamics for less than 72hrs will not be responded to. If your tracking shows your item has arrived with us more than 3 business and we haven't already contacted you then you're welcome to contact us for an update.
      • We recommend that all service jobs/items be sent with adequate insurance/damage cover. NSDynamics is not responsible for any damage incurred to service jobs/items during transit to us.
      • Any items with loose parts/bolts (axles, mounting hardware/spacers) should have these parts removed prior to being sent to NSDynamics. NSDynamics does not accept any responsibility for loose parts included with service jobs/items which may be lost in transit or misplaced unknowingly by the owner.
    • Completed service jobs/sales items will only be dispatched when paid for in full.
    • All service jobs/sales items will be dispatched via express freight, either via AusPost or Couriers Please depending on the delivery location. 
      • All items sent by NSDynamics are covered under our own insurance in the unlikely event that an item is damaged/lost in transit.
        • Any items suspected to be damaged/lost during transit should be reported immediately to NSDynamics. If an item appears to be damaged clear photo evidence must be supplied.
        • NSDynamics is not responsible for transit times to or from our workshop. All parcels sent from NSDynamics are sent via express freight in an effort to get you back on your bike quickly but transit times may vary depending on your location and other external factors. We cannot do anything to expedite this process. If you suspect your parcel has been lost in transit and it has been delayed more than 5 business days past its estimated delivery date please contact us.
      • Any service jobs/items received by NSDynamics that are assessed and found to be non-serviceable or in a condition that is beyond repair may be returned at the customers expense or disposed of by NSDynamics. NSDynamics may decline the service of any model of suspension if adequate service parts/spares are not available or the item/model is known to be problematic.
      • NSDynamics offers an 'NSDynamics 3 Month Workmanship' guarantee on standard service jobs. If you experience any issues with your suspension within 3 months of it being with us we will happily reassess and repair your suspension.
        • NSDynamics 3 Month Workmanship guarantee is applicable to most models of suspension, however, some models may not be eligible for this guarantee. If this is the case appropriate service notes/details will be provided explaining why. Any already damaged/worn suspension is not eligible for this guarantee.
        • NSDynamics 3 Month Workmanship guarantee is not applicable to any replacement parts if they are secondhand/reconditioned.
        • NSDynamics 3 Month Workmanship does not cover items worn/damaged through normal usage, or any items that have failed or been damaged due to misuse or improper care. 
        • A minimum inspection fee of $35 applies for any service jobs/items received by NSDynamics which are disassembled/assessed even if they are found to be 'non-serviceable'. This does not include reassembly of the item and in some cases (depending on condition of the item) reassembly may not be possible.
          • A minimum labour fee of $60 applies for any service jobs/items received by NSDynamics which are disassembled/assessed and reassembled at the customers request regardless of condition.
          •  All service pricing provided through the NSDynamics website and contact before/during servicing is an estimation. The majority of service jobs will adhere to this pricing, however, final service costs may occasionally vary depending on other factors.
        • The NSDynamics 'Book Service' form is not a channel for enquiries/service questions. Service bookings should only be submitted when service details have been finalised.