General Terms & Conditions

Pricing and Payment

Service Pricing

Standard pricing for Factory Services is typically $220 for forks, $230 for coil shocks, and $245 for air shocks. Where applicable, Hyperformance Services are priced at $265 for forks, $255 for coil shocks, and $270 for air shocks.

All service pricing shown online or provided before servicing is an estimate only. Final pricing is determined by the model, internal condition, wear, required parts and work identified during servicing, and is confirmed once the job has been completed. Most jobs will fall within standard pricing, however additional parts, excessive wear, damage, unusual model requirements or additional repair work may increase the final cost. For a quick estimate, customers are encouraged to use the Service Price Estimator.

Quote Validity

All sales and service quotes, particularly those involving discounts, special pricing or special order items, are valid for 48 hours from the time an invoice is provided unless otherwise stated in writing. If full payment is not received within this timeframe, the quote, invoice or order may be cancelled or voided without notice. Any previously agreed pricing, discounts, freight arrangements, supplier pricing, availability or other special terms may no longer apply if the quote expires.

A new quote may be required after expiry and will be based on current pricing, availability, supplier costs, freight charges and exchange rates where applicable.

Payment Methods

We accept payment in-store, over the phone by Visa or Mastercard, online via credit card, or through direct deposit. For direct deposits, remittance or proof of payment must be emailed to info@nsdynamics.com.au before items can be dispatched. Instructions for this are included on all invoices.

Dispatch After Payment

NSDynamics does not dispatch any service jobs or sales items until full payment has been received and confirmed.

Price Matching and Discounts

Price matching may be offered at NSDynamics’ discretion and only applies to directly comparable items that are currently in stock and available for immediate purchase from the competing Australian supplier. Freight, promotional bundles, clearance pricing, overseas pricing, marketplace listings, private sales and pricing from unauthorised sellers may be excluded.

Discounts may also be applied at NSDynamics’ discretion but will not be provided solely because they have been requested. Any discount previously offered may be withdrawn if the applicable quote expires, stock availability changes, supplier pricing changes or the terms under which the discount was offered are no longer applicable.

All listed prices are in Australian Dollars (AUD) and include GST unless stated otherwise. Pricing and availability may change without notice.

Deliveries and Shipping

Freight Providers and Delivery Times

NSDynamics uses Australia Post eParcel/Parcel Send for interstate deliveries and Couriers Please for local business addresses. All items are shipped via express freight once full payment has been received and confirmed. Estimated delivery time is generally 1 to 3 business days Australia-wide.

Same-Day Dispatch

Same-day dispatch is available for fully paid items or completed service jobs where payment is processed before 1:00 pm AEST and the item is ready for dispatch. Payments received after this time will generally result in next business day dispatch. Items requiring reconfiguration, setup, additional preparation or other work before shipping may incur a 1 to 2 business day delay.

Delivery Addresses

NSDynamics will only dispatch an item to the authorised delivery address recorded against the relevant booking, invoice or sale. NSDynamics does not redirect completed service jobs or sales items to unrelated third-party addresses without prior approval. Customers are responsible for ensuring that all address information supplied during booking or purchase is complete and correct.

Transit Delays

Transit times to and from the NSDynamics workshop are outside of NSDynamics’ control. Delays may occur due to the customer’s location, freight network congestion, weather, public holidays, incorrect address information or other external factors. If a parcel has not arrived more than 5 business days past the estimated delivery date, customers may contact NSDynamics for assistance.

Free Return Freight for Full Services

Free express return freight is included with all full Factory and Hyperformance services. Return freight is not included for minor repair or basic service jobs.

Incoming Parcels

Any item sent to NSDynamics remains the customer’s responsibility until it has been received and accepted in the workshop. NSDynamics recommends sending all items via tracked and appropriately insured postage. Arrival confirmation will not be sent unless the item is damaged in transit or is missing parts or information required for servicing.

Tracking and Workshop Updates

Customers should use freight tracking to confirm when an item has arrived. To avoid unnecessary delays or communication, customers should not follow up for progress updates unless the parcel has been with NSDynamics for more than three business days according to tracking data and no contact has been made.

Outgoing Freight Insurance

All outgoing shipments from NSDynamics are covered under freight insurance. In the event an item is lost or damaged in transit after dispatch, a replacement of equal value or equivalent model will be provided where possible. For damaged items, clear photo evidence must be supplied as soon as the damage is identified.

Return Packaging

If an item arrives at NSDynamics in packaging that is excessively damaged or unsuitable for safe return shipping, a heavy-duty NSDynamics-branded box may be used. A $5 fee will be added to the invoice for this service. Customers are encouraged to retain and reuse this box for future bookings.

New Zealand Customers

Customs, Duties and GST

Goods sent from NSDynamics to New Zealand may be subject to customs duties and GST. For orders valued over NZD $1,000, import taxes and GST will apply. For items valued at NZD $1,000 or less, GST is generally collected at the point of sale. NSDynamics does not collect, control or cover any additional charges imposed by New Zealand Customs or other authorities.

It is the customer’s responsibility to check and comply with all applicable import requirements. Parcels returned, delayed, held or destroyed due to unpaid duties, taxes, customs requirements or other import issues are not the responsibility of NSDynamics. For further information, customers should refer to customs.govt.nz.

International Return Freight

If a product needs to be returned to NSDynamics from New Zealand, including for warranty assessment, all incoming return postage, insurance, customs documentation and associated costs are the responsibility of the customer. NSDynamics does not cover international return shipping charges under any circumstances.

International Delivery Times

NSDynamics uses Australia Post for international shipments to New Zealand. Standard delivery times are typically 5 to 10 business days, although actual delivery times may vary. Estimated timeframes can be found at auspost.com.au.

NSDynamics is not responsible for delays caused by customs clearance, border inspections, freight providers, weather or other external delivery issues.

International Delivery Addresses

All deliveries to NSDynamics must be made directly to the NSDynamics workshop. NSDynamics does not redirect completed orders or service items to unrelated third-party addresses in New Zealand.

International Transit Risk

Items returned to NSDynamics must be securely packaged, tracked and appropriately insured. NSDynamics accepts no responsibility for loss or damage occurring during international transit to the workshop.

Currency and Pricing

All transactions for New Zealand orders are processed in New Zealand Dollars (NZD) and exclude Australian GST. Currency conversion rates may vary slightly depending on the payment platform, exchange rate or processing method used.

Refunds, Returns and Exchanges

Change-of-Mind Returns

NSDynamics may, at its discretion, offer a refund, exchange or store credit within 7 days of the customer receiving a purchased item, provided the goods are returned unused, uninstalled, undamaged, complete, in original condition and in original packaging suitable for resale.

Any discretionary return, refund or exchange approved by NSDynamics will incur a 5% administration and restocking fee calculated on the total item value unless otherwise agreed.

Refunds or returns are not offered for change of mind as an automatic entitlement. Any change-of-mind return accepted by NSDynamics is entirely discretionary and subject to the conditions outlined on this page.

Return Condition Requirements

Returned products must be in a condition that allows NSDynamics to resell them as new. Products may be refused where packaging has been damaged, labels removed, protective coverings removed where relevant, components marked, fasteners fitted, threads used, grease or fluid applied, mounting surfaces marked, packaging incomplete or any other evidence indicates installation, assembly or use.

Opening packaging solely for reasonable visual inspection may be acceptable where the product and packaging remain completely suitable for resale. Opening sealed service components, damaging retail packaging, removing protective packaging, installation or use may make the product ineligible for return.

Returned Items in Transit

NSDynamics is not responsible for any item returned via postage until the item has been received and accepted by NSDynamics staff. If a returned item is damaged or lost in transit, NSDynamics cannot provide a refund, credit or replacement for that loss. All returned parcels should be tracked, securely packaged and appropriately insured.

Return Timeframes

Items returned beyond 7 days from the date of delivery are not eligible for a standard discretionary refund. NSDynamics may, at its discretion, issue store credit for returns submitted beyond this window, however a minimum handling and restocking fee of 5% will apply and any credit issued may be less than the original purchase value.

Items purchased more than 30 days ago are not eligible for discretionary refund, exchange or store credit.

Incorrect, Damaged or Missing Items

If a product received is believed to be incorrect, visibly damaged or missing parts, NSDynamics must be notified within 24 hours of delivery. Clear photographs should be supplied wherever possible. Where applicable, the item must remain unopened and in its original packaging until NSDynamics provides further instructions.

Customers must not install, modify, service, assemble or use an item they believe has been supplied incorrectly. Doing so may prevent NSDynamics from establishing its original condition and may make the item ineligible for a discretionary return or exchange.

Installed or Used Products

Any product that has been installed, ridden, operated, filled with fluid, assembled into another component, modified or otherwise used will be considered accepted for the purposes of discretionary returns. Installed or used products are not eligible for change-of-mind return, exchange or store credit.

Customers are responsible for checking the product, part number, dimensions and intended application before installation.

Installation Damage

NSDynamics does not accept responsibility for products incorrectly installed, assembled, configured or adjusted by the customer, bike shop, mechanic, dealer or other third party. No discretionary refund, credit or exchange will be provided for items damaged, marked or rendered unsuitable for resale during installation.

Product Selection and Compatibility

Unless NSDynamics has expressly confirmed in writing that a specific product or part number is compatible with the customer’s exact application, the customer or submitting dealer remains responsible for product selection and compatibility.

This includes compatibility relating to bicycle model, frame model, frame year, shock dimensions, eye-to-eye length, stroke, fork travel, fork offset, wheel size, steerer specifications, mounting hardware, brake mounting, axle specifications, spring compatibility, clearance and any other application-specific requirement.

Providing NSDynamics with a bicycle model, serial number, photograph, description or other information does not transfer responsibility for final product selection unless NSDynamics specifically confirms the relevant part number or product for that application.

Suspension Performance and Rider Preference

Suspension performance is inherently dependent on rider weight, riding style, terrain, bicycle design, frame kinematics, leverage ratio, progression, spring rate, damping settings, tyre setup and personal preference.

A product being firmer, softer, more progressive, less progressive, more active, more supportive or otherwise different from another suspension product does not indicate that it is defective where it is operating within its intended design and specifications.

NSDynamics does not offer discretionary returns, exchanges, refunds or credits on suspension products based on subjective ride feel, performance preference, setup preference or an expectation that one suspension product will behave like another.

Spare and Service Parts

Spare or service parts purchased for self-installation are not eligible for discretionary refund, credit, exchange or return, including where the incorrect part has been ordered.

NSDynamics does not accept responsibility for part selection made by the customer or a third party, including mechanics, dealers and bike shops, unless NSDynamics has expressly confirmed the exact part number for the specific application in writing.

Parts purchased for self-installation should be selected using the manufacturer’s official service documentation and product identification information. NSDynamics does not provide step-by-step installation advice and does not recommend attempting suspension service work without the required knowledge, specialist tools and experience.

Dealer and Bike Shop Orders

Bike shops and dealers are solely responsible for the selection and compatibility of products ordered through NSDynamics, including products ordered for customer repairs, workshop use and OEM bicycle builds.

Products ordered incorrectly by a bike shop or dealer may, at NSDynamics’ discretion, be eligible for return within 7 days where they remain completely new and suitable for resale, subject to a minimum 5% administration and restocking fee.

Except for items accepted for applicable warranty assessment, NSDynamics does not accept dealer returns for change of mind, excess stock, unsold inventory, cancelled customer jobs or incorrect forecasting.

Products Purchased Through Dealers or Other Sellers

NSDynamics cannot process discretionary refunds, returns or exchanges for products that were not purchased directly from NSDynamics. If an item was purchased through a dealer, bike shop, distributor or other third-party seller, the customer must contact the original point of sale regarding any refund, return or exchange request.

Delayed or Retrospective Claims

Items purchased from NSDynamics that are suspected to be defective should be reported when the issue first becomes apparent. Customers should avoid continued use, modification, disassembly or repair where doing so could alter the condition of the product or make the original issue more difficult to assess.

NSDynamics cannot reliably assess claims made retrospectively where the alleged condition was not documented or reported when it occurred, particularly where the product has subsequently been used, serviced, modified, disassembled, repaired or otherwise altered.

Refund Processing

If a refund, credit or exchange is approved, NSDynamics may request additional details including the customer’s full name, email address, phone number, delivery address and relevant bank or payment details where required to process the request. Delays in providing the required information may delay processing.

Incorrectly Supplied Additional Goods

Any item mistakenly supplied to a customer that was not ordered or paid for remains the property of NSDynamics. These items must not be installed, used, modified, damaged or disposed of and should be retained in their original condition while NSDynamics arranges their return.

Order Cancellations

Order cancellations must be requested as soon as possible. Cancellation is not guaranteed once an order has been processed, allocated, prepared, ordered from a supplier or dispatched.

Where NSDynamics agrees to cancel a standard order, a 5% administration fee may apply. If the order has already been paid for, this fee will be deducted from the refund. If an item has already been dispatched, original shipping and handling charges will not be refunded and the customer must arrange return of the item at their own cost.

Special order cancellations are governed by the separate Special Orders and Deposits section below and are subject to stricter conditions.

Product Warranty

Manufacturer Warranty

All new items sold by NSDynamics include the applicable manufacturer’s warranty unless otherwise stated. If the applicable warranty period or coverage is reduced, limited or unavailable for a particular product, NSDynamics will advise the customer prior to purchase where applicable.

Items sold as reconditioned, second-hand, clearance, prototype or otherwise outside standard new-product supply may not include the full manufacturer’s warranty. Where applicable, NSDynamics may provide a separate limited warranty period or specific warranty terms.

Warranty Assessment Does Not Guarantee Approval

Submitting or returning an item for warranty assessment does not guarantee that the product will be deemed defective or eligible for warranty repair, replacement, refund or credit.

Acceptance of an item into the NSDynamics workshop for warranty assessment does not constitute acceptance of the warranty claim, an admission that a manufacturing fault exists, or confirmation that any particular remedy will be provided.

NSDynamics follows the inspection and warranty procedures applicable to the original manufacturer or distributor. Items submitted must be booked through the correct process and include all required information and documentation outlined on the Service/Booking Conditions and FAQ pages.

Manufacturer Warranty Outcomes

Where applicable, warranty-eligible items may be repaired, replaced or otherwise handled in accordance with the relevant manufacturer or distributor warranty process. NSDynamics is not the manufacturer of the products it distributes or services and does not independently create or determine the warranty policies of those manufacturers.

Where final approval is controlled by the manufacturer or distributor, NSDynamics cannot guarantee the outcome of a warranty assessment before that process has been completed.

Warranty Exclusions

Warranty may be refused or void where a product has been misused, crashed, modified, tampered with, incorrectly installed, inadequately maintained, operated outside its intended application, damaged through external causes or serviced contrary to applicable manufacturer requirements.

Warranty does not generally cover normal wear, contamination, routine maintenance requirements, incorrect product selection, unsuitable setup, incompatible frame design, incorrect spring rate, incorrect mounting hardware, installation damage, impact damage, crash damage or problems caused by other bicycle components.

Subsequent Disassembly, Modification and Servicing

Products submitted for warranty assessment should not be internally disassembled, modified, repaired or serviced after a suspected fault becomes apparent unless specifically authorised.

Subsequent work may alter or remove evidence required to determine the original cause of the issue. Where a product has been opened, altered or worked on by an unauthorised party, warranty coverage may be affected or refused in accordance with the applicable manufacturer’s requirements.

Incoming Warranty Items

NSDynamics is not responsible for items returned for warranty assessment until they have been received and accepted into the NSDynamics workshop. Customers are responsible for securely packaging, tracking and appropriately insuring any items sent for warranty inspection. NSDynamics does not accept responsibility for loss or damage during transit to the workshop.

Authorised Warranty and Service Brands

NSDynamics is the authorised warranty and service agent in Australia for Vorsprung,  Ohlins, Cane Creek, DVO, Vorsprung and BikeYoke dropper posts. Other brands may need to be returned to their respective Australian distributor, authorised warranty agent or service centre.

NSDynamics is the only authorised warranty and service centre in Australia for Vorsprung, Ohlins, Cane Creek and DVO suspension. Service or repair work performed on these products outside of authorised channels may not be recognised by the manufacturer and may affect or void manufacturer warranty coverage.

Bike shops and workshops offering external service on Vorsprung, Ohlins, Cane Creek or DVO suspension are responsible for ensuring their customers understand the applicable manufacturer servicing and warranty requirements. Damage or faults resulting from unauthorised or incorrect servicing are not the responsibility of NSDynamics.

Warranty Freight

Postage fees for warranty assessments may be covered by NSDynamics where the product or service was supplied directly by NSDynamics and a clear eligible fault is identified.

Postage fees will not be covered by NSDynamics for warranty inspections involving items purchased through another vendor unless specifically agreed. Requests for freight reimbursement relating to products purchased elsewhere should be directed through the original point of sale.

Products Purchased Through Other Sellers

NSDynamics cannot issue a refund, credit or exchange for a warranty claim involving an item that was not purchased directly from NSDynamics. If the item was purchased from a third-party seller, dealer or bike shop, any sales remedy must be handled through the original point of sale.

Where NSDynamics acts only as an authorised technical or warranty assessment centre, its role is limited to the assessment, technical diagnosis and repair process applicable to that product.

Consequential or External Component Damage

NSDynamics warranty assessment relates to the specific product presented for assessment. NSDynamics is not responsible for unrelated bicycle components used in conjunction with the product or for damage caused by the condition, failure, installation or operation of other components within the bicycle system.

Frame Compatibility and Complete Bicycle Factors

Suspension products operate as part of a complete bicycle system. Frame leverage ratio, progression, shock yokes, linkage configuration, bearing condition, mounting alignment, side loading, hardware tolerances, frame flex, clearances and other kinematic or structural factors can materially affect suspension performance, wear, reliability and service life.

Some boutique, low-volume or lesser-known bicycle frames may not have been tested or approved by the original suspension manufacturer. NSDynamics cannot guarantee compatibility, performance or durability where the bicycle, frame or linkage subjects a suspension component to loads, alignment conditions or operating characteristics outside those intended by the manufacturer.

Bike shops, dealers and customers are responsible for confirming compatibility between the suspension product and the intended bicycle or frame unless NSDynamics has expressly confirmed that compatibility for the specific application.

Special Orders and Deposits

What Constitutes a Special Order

NSDynamics may, at its discretion, place special orders for products that are not currently or routinely held in stock. Customers will be advised when an item is being supplied as a special order.

A special order includes any product that NSDynamics must specifically obtain, reserve, manufacture, configure or request from a supplier for the customer. This includes products not regularly stocked by NSDynamics, products from brands NSDynamics does not routinely hold in inventory, uncommon specifications, unusual sizes, custom configurations, special colours, model-specific parts, low-demand components and obscure items from existing NSDynamics brands including Ohlins, Cane Creek, DVO, Vorsprung, Rockshox and Sprindex.

An item does not need to be custom manufactured to qualify as a special order. If NSDynamics would not ordinarily purchase or hold the item in inventory without the customer’s confirmed request, it may be treated as a special order.

Special Orders Are Firm Purchase Commitments

All special orders are placed on the basis of a firm and guaranteed purchase commitment by the customer. Full payment is required before NSDynamics places or confirms the order with the supplier unless NSDynamics expressly agrees otherwise in writing.

By paying for or authorising a special order, the customer confirms that they have checked the product, specification, dimensions, application and compatibility and instructs NSDynamics to obtain that item specifically on their behalf.

Special Order Cancellations

Once a special order has been submitted to, confirmed with, reserved by or otherwise actioned through the supplier, it cannot be cancelled, refunded, exchanged or converted to store credit because the customer changes their mind, no longer requires the item, sells the bicycle, changes their build, purchases another item elsewhere, experiences financial circumstances affecting the purchase, or later determines that they ordered the wrong product.

This also applies where the supplier has not yet physically shipped the product. Once NSDynamics has committed to obtaining the item specifically for the customer, the customer remains committed to the purchase.

NSDynamics may choose to accept cancellation of a special order only in exceptional circumstances and entirely at its discretion. Any cancellation accepted may be subject to supplier cancellation charges, freight costs, currency losses, administration charges, restocking fees or other costs incurred by NSDynamics.

Special Order Compatibility

The customer, dealer or bike shop placing the special order is responsible for confirming that the item ordered is correct for the intended application unless NSDynamics has expressly confirmed compatibility in writing for the exact bicycle, frame, model year and application.

Special order items ordered incorrectly due to customer or third-party selection are not eligible for refund, exchange or credit merely because they cannot be used for the intended application.

Special Order Lead Times

Special order items often carry extended lead times, generally ranging from approximately 4 to 16 weeks, although some items may take longer. Any ETA provided by NSDynamics is based on the best information available from the supplier at the time and is an estimate only.

Supplier production schedules, international freight, customs clearance, stock allocation, manufacturer delays, backorders, public holidays, currency or logistics issues may affect delivery. NSDynamics cannot guarantee supplier timelines or restocking schedules.

A delay beyond the original estimated timeframe does not automatically cancel the special order or release the customer from their purchase commitment where the supplier continues to accept and fulfil the order.

Supplier Discontinuation or Inability to Supply

If a supplier permanently discontinues an item, cancels the order, confirms that it cannot supply the item, or otherwise makes fulfilment impossible, NSDynamics will contact the customer to discuss the available options. Depending on the circumstances, this may include an alternative product, store credit or refund of the amount paid for the unavailable item.

Deposits and Stock Reservation

NSDynamics does not normally accept deposits or part-payment for items currently held in stock. In-stock products are only reserved once full payment has been received unless NSDynamics expressly agrees otherwise.

Deposits cannot ordinarily be used to hold stock for an extended period or delay full payment. If NSDynamics agrees to accept a deposit under exceptional circumstances, any specific terms applying to that deposit will be communicated at the time.

Quote Expiry and Supplier Pricing

Special order quotes are subject to the same 48-hour validity period outlined under Pricing and Payment unless otherwise stated. Supplier pricing, freight charges, currency conversion and availability may change after that period.

If a special order quote expires before payment is received, NSDynamics may reissue the quote based on current supplier pricing and availability.

Service Records and Reports

Service History

NSDynamics does not provide retrospective service history or condition reports for items previously serviced or sold. Once an item leaves the NSDynamics workshop, NSDynamics has no control over its continued use, riding conditions, maintenance, modification, servicing, storage or application and therefore cannot comment on its present mechanical condition or suitability for use.

Previous invoices, booking records or service notes confirm only the work recorded at the time they were created and should not be interpreted as a representation, certification or guarantee of the item’s present condition.

NSDynamics does not provide retrospective mechanical condition statements, valuation reports or suitability representations for the purpose of private sale, resale, insurance or transfer of ownership.

Service Reports

Detailed technical reports are not supplied with standard service or warranty work unless specifically agreed. The invoice will list the service type completed and, where applicable, any significant findings, replacement components or additional work carried out.

Invoice and Service Record Interpretation

For example, if an item is booked in for a Factory Service, the invoice will state the item and confirm that a Factory Service was performed. This indicates that the procedures included within the Factory Service category were completed.

If faults or additional work requiring notation are identified during inspection or servicing, those details may also be listed. If no additional notes are included, this means that no additional issues requiring notation were identified during the work performed. It does not represent a guarantee that every component within the suspension unit or complete bicycle has been independently inspected or certified as free from future fault.

Service Instructions and Technical Support

Troubleshooting

NSDynamics may assist with basic troubleshooting where possible, however many suspension issues cannot be reliably diagnosed remotely. Accurate diagnosis often depends on internal condition, contamination, wear, pressure, component tolerances and other factors that cannot be established from a written description alone.

Information provided by email, phone, social media or other remote communication is general troubleshooting assistance only and should not be interpreted as a definitive diagnosis of the internal condition of a product unless the product has been physically inspected by NSDynamics.

Where the cause of an issue cannot be determined remotely, NSDynamics may recommend that the product be booked in for workshop inspection.

Service Instructions

NSDynamics does not provide step-by-step service instructions, workshop training, remote supervision or technical support for customers, bike shops or third parties undertaking their own suspension servicing, repair, modification or installation work.

This applies equally to products and brands sold, distributed, supported or serviced by NSDynamics, including brands for which NSDynamics acts as an authorised service or warranty agent. NSDynamics supplying a product, replacement part or service component does not make NSDynamics responsible for the subsequent installation, servicing, repair or work performed by another person or workshop.

Customers and workshops purchasing products, spare parts or service components for self-installation are solely responsible for ensuring they have correctly identified the required part, understand the applicable procedure, possess the necessary knowledge and specialist tools, and are familiar with the current manufacturer service, repair and installation documentation before commencing any work.

Manufacturer documentation should be reviewed before parts are ordered or work is commenced, not relied upon after a procedure has already been attempted or a problem has occurred. The person undertaking the work is responsible for confirming that they have the correct and current technical information for the exact product, model, generation and application being serviced.

Where a manufacturer provides publicly available service or installation documentation, that documentation is the appropriate source of technical instruction. NSDynamics is not responsible for interpreting, simplifying, reproducing or providing individual guidance through those procedures.

If a procedure is not publicly documented by the manufacturer, requires proprietary or specialist tooling, requires specialist equipment, technical training or manufacturer-specific knowledge, or is designated for authorised service centres, NSDynamics will not provide instructions or technical assistance enabling that procedure to be carried out externally.

The sale or supply of a service part does not constitute confirmation that the purchaser is suitably qualified or equipped to install it, nor does it constitute approval or endorsement of the purchaser performing the relevant procedure themselves.

External Servicing, Installation and Liability

Any servicing, repair, installation, adjustment, modification, disassembly or reassembly carried out outside NSDynamics is undertaken entirely at the risk and responsibility of the individual, bike shop, mechanic or workshop performing that work.

Responsibility for external work lies solely with the person or business carrying it out. This does not change because the product was originally purchased from NSDynamics, the replacement parts were supplied by NSDynamics, NSDynamics supports the relevant brand, or NSDynamics acts as an authorised service or warranty agent for that manufacturer.

NSDynamics does not supervise external work and cannot verify the technician's knowledge, procedure, tooling, cleanliness, measurements, assembly methods, torque settings, lubricant selection, fluid volumes, component identification or final testing. NSDynamics therefore does not accept responsibility for the quality, accuracy or outcome of servicing, repair or installation performed elsewhere.

NSDynamics does not accept responsibility for damage, incorrect operation, loss of performance, contamination, fluid loss, pressure loss, assembly errors, incorrect adjustment, damaged threads, damaged seals, damaged internal components, incorrect torque, incorrect lubricant or fluid use, incorrect part installation, compatibility issues or any other fault or consequence resulting from work carried out by the customer or another third party.

If a person or workshop elects to undertake servicing or installation themselves, it is their responsibility to determine whether they possess the necessary technical competence, current service information, specialist tooling and equipment required to complete the work correctly and safely. Purchasing the required parts from NSDynamics does not transfer any part of that responsibility to NSDynamics.

NSDynamics will not retrospectively assume responsibility for external work because a problem occurs during or after the procedure. Requests for assistance after an external repair or service has been attempted do not make NSDynamics responsible for diagnosing, completing, correcting or supporting that work.

Where an externally serviced or repaired item subsequently requires NSDynamics inspection, any diagnosis, rectification, disassembly, cleaning, replacement parts or additional work required as a result of the previous external work will be treated as chargeable workshop work where applicable.

Authorised Service Requirements

NSDynamics is the only authorised service and warranty centre in Australia for Vorsprung, Ohlins, Cane Creek and DVO suspension. Work performed on these products outside authorised servicing channels may not be recognised by the manufacturer and may affect manufacturer warranty coverage.

Bike shops and workshops servicing these products are responsible for understanding the applicable manufacturer requirements and for informing their customers where external work may affect future warranty support.

Customer Conduct and Zero Tolerance Policy

Professional Communication

NSDynamics is committed to providing professional support for suspension servicing, sales and warranty-related needs. The ability to provide timely and accurate assistance may occasionally be affected by supplier delays, freight delays, workshop demand, parts availability or warranty procedures controlled by the original manufacturer. NSDynamics will assist customers within the scope of what can reasonably be assessed, supplied or resolved.

Abusive or Unreasonable Behaviour

NSDynamics has a zero tolerance policy for abusive, threatening, aggressive, discriminatory, harassing, intimidating or persistently unreasonable behaviour toward NSDynamics staff.

NSDynamics reserves the right to cease communication, decline future sales, refuse future service bookings, refuse discretionary support, cancel work that has not commenced and blacklist customers where their conduct makes continued dealings unreasonable, unsafe or unnecessarily disruptive.

Where NSDynamics ceases work on an item already in its possession, the customer remains responsible for payment of any inspection, labour, parts, work already completed and applicable return freight charges before the item is returned.

NSDynamics is not required to continue engaging in repetitive arguments, respond to repeated demands where the same information has already been provided, or continue providing discretionary assistance where communication becomes abusive or unreasonable.