General Terms & Conditions

Pricing

Standard pricing for Factory Services is typically $205 for forks, $200 for coil shocks, and $230 for air shocks. Where applicable, Hyperformance Services are priced at $250 for forks, $225 for coil shocks, and $255 for air shocks. These prices are estimates only. Final pricing may vary depending on the model, condition, or any additional work required. Service pricing is only confirmed once the job has been completed. For a quick estimate, customers are encouraged to use the Service Price Estimator.

We accept payment in-store, over the phone (Visa or Mastercard), online via credit card, or through direct deposit. For direct deposits, remittance or proof of payment must be emailed to info@nsdynamics.com.au before items can be dispatched. Instructions for this are included on all invoices.

NSDynamics does not dispatch any service jobs or sales items until full payment has been received and confirmed.

Price matching may be offered at NSDynamics’ discretion and only applies to items currently in stock with the competing supplier. Discounts may also be applied at NSDynamics’ discretion but will not be given in response to requests made without a valid basis.

All listed prices are in Australian Dollars (AUD) and include GST unless stated otherwise. Pricing and availability may change without notice.

Deliveries and Shipping

NSDynamics uses Australia Post eParcel/Parcel Send for interstate deliveries and Couriers Please for local business addresses. All items are shipped via express freight once full payment has been received and confirmed. Estimated delivery time is 1 to 3 business days Australia-wide.

Same-day dispatch is available for any fully paid items or service jobs where payment is processed before 1:00 pm AEST. Payments received after this time will result in next business day dispatch. Items that require reconfiguration or setup before shipping may incur a 1 to 2 business day delay.

NSDynamics does not ship to third-party addresses. The return delivery address must be specified either on the booking form or during the sale process.

Transit times to and from the NSDynamics workshop are outside of NSDynamics’ control. Delays may occur depending on the customer’s location or other external factors. If a parcel has not arrived more than 5 business days past the estimated delivery date, customers may contact NSDynamics for assistance.

Free express return freight is included with all full Factory and Hyperformance services. Return freight is not included for minor repair or basic service jobs.

Any item sent to NSDynamics remains the customer’s responsibility until it has been received and accepted in the workshop. NSDynamics recommends sending items via tracked and insured postage. Arrival confirmation will not be sent unless the item is damaged in transit or is missing parts or information required for servicing.

To avoid unnecessary delays or communication, customers should not follow up for progress updates unless the parcel has been with NSDynamics for more than three business days according to tracking data and no contact has been made.

All outgoing shipments from NSDynamics are covered under freight insurance. In the event an item is lost or damaged in transit after dispatch, a replacement of equal value or model will be provided. For damaged items, photo evidence must be supplied.

If an item arrives at NSDynamics in packaging that is excessively damaged or not suitable for return shipping, a heavy-duty NSDynamics-branded box will be used. A $5 fee will be added to the invoice for this service. Customers are encouraged to retain or reuse this box for future bookings.

New Zealand Customers

Goods sent from NSDynamics to New Zealand may be subject to customs duties and GST. For orders valued over NZD $1,000, import taxes and GST will apply. For items valued at NZD $1,000 or less, GST is generally collected at the point of sale. NSDynamics does not collect, control, or cover any charges imposed by New Zealand Customs. It is the customer’s responsibility to check and comply with all import requirements. Parcels returned, delayed, or destroyed due to unpaid duties or taxes are not the responsibility of NSDynamics. For further information, please refer to customs.govt.nz.

If a product needs to be returned to NSDynamics from New Zealand — including for warranty assessment — all return postage and associated costs are the responsibility of the customer. NSDynamics does not cover international return shipping charges under any circumstances.

NSDynamics uses Australia Post for all international shipments to New Zealand. Standard delivery times are typically 5 to 10 business days. Estimated timeframes can be found at auspost.com.au.

NSDynamics is not responsible for delays caused by customs clearance, border inspections, or external delivery issues.

All deliveries must be made directly to the NSDynamics workshop. NSDynamics does not ship to third-party addresses in New Zealand.

Items returned to NSDynamics must be securely packaged and appropriately insured. NSDynamics accepts no responsibility for loss or damage that occurs during international transit.

All transactions for New Zealand orders are processed in New Zealand Dollars (NZD) and exclude Australian GST. Currency conversion rates may vary slightly based on the payment platform used.

Refunds, Returns, and Exchanges

NSDynamics may offer a refund, exchange, or store credit within 7 days of the customer receiving a purchased item, provided the goods are returned in original condition and packaging, suitable for resale. Any item approved for return, refund, or exchange will incur a 5% admin and restocking fee, calculated on the total item value.

NSDynamics is not responsible for any item returned via postage until the item has been received and accepted by NSDynamics staff. If a returned item is damaged or lost in transit, NSDynamics cannot provide a refund, credit, or replacement. It is strongly recommended that all returned parcels are tracked and insured appropriately.

Items returned beyond 7 days from the date of delivery are not eligible for a refund. NSDynamics may, at its discretion, issue store credit for returns submitted beyond this window, however this will always incur a handling fee of 5%, and any credit issued will not equal the full original item value. Items purchased more than 30 days ago are not eligible for refund, exchange, or credit under any circumstances.

If a product received is believed to be incorrect, damaged, or missing parts, NSDynamics must be notified within 24 hours of the item being delivered. If applicable, the item must remain sealed in its original packaging. Items that have been opened, installed, used, or damaged by the customer will not be accepted for refund, exchange, or credit — including items that were shipped incorrectly by NSDynamics.

Any product that has been installed or used will be considered accepted by the customer, regardless of whether it was the correct item or not. Items that are installed or used in any way will not be eligible for return, credit, or exchange.

NSDynamics does not accept responsibility for incorrectly installed items or components damaged during installation. No refund, credit, or exchange will be provided for items that have been fitted incorrectly or damaged after dispatch.

Order cancellations will incur a 5% admin fee, even if payment has not yet been made. If the order is unpaid, the customer must settle this fee separately. If the order has already been paid for, the 5% fee will be deducted from the total refund.

NSDynamics cannot process any refund, return, or exchange for items that were not purchased directly from NSDynamics. If an item was purchased via a dealer or third-party distributor, the customer must contact the original seller to handle the return.

Suspension products can behave differently between brands and models. NSDynamics cannot offer returns, credits, or refunds based on subjective ride feel or rider preference. If a product performs within manufacturer specifications, it is not considered faulty and does not qualify for return.

Spare or service parts purchased for self-installation are not eligible for refund, credit, exchange, or return — including cases where the incorrect part was ordered. NSDynamics does not accept responsibility for product selection made by the customer or by a third party, including mechanics or dealers. Parts purchased for self-installation should only be selected using the manufacturer’s service documentation. NSDynamics does not provide installation advice and does not recommend attempting service work without the required tools and experience.

All bike shops and dealers are solely responsible for the selection and compatibility of products ordered through NSDynamics. This includes any products ordered for OEM builds. Products ordered incorrectly by a bike shop or dealer may be eligible for return within 7 days, subject to a 5% admin/restocking fee. With the exception of defective items, returns will not be accepted from dealers for change-of-mind or unsold inventory.

Items purchased from NSDynamics that are suspected to be defective must be reported immediately. NSDynamics does not accept claims made in hindsight (e.g. long-term issues not raised at the time of delivery). Delayed or retrospective warranty claims will not be accepted unless the issue was clearly documented and reported within the product's warranty period.

If a refund, credit, or exchange is approved, NSDynamics may request additional details including full name, email address, phone number, delivery address, and bank or card information in order to process the request. Delays in providing this information may delay processing.

Items mistakenly received that were not ordered by the customer remain the property of NSDynamics. These items must not be opened, removed from packaging, or used in any way. Use of any such item will be considered acceptance and voids any claim to refund or replacement.

Order cancellations must be submitted as soon as possible. If the item has already been dispatched, shipping and handling charges will not be refunded. The customer must return the item to NSDynamics upon receipt at their own cost.

Refunds or returns are not offered for change of mind. NSDynamics does not issue refunds, credits, or exchanges for stock purchased through dealers or wholesalers, regardless of the end customer’s circumstances.

NSDynamics does not offer returns, exchanges, or refunds for suspension products based on perceived performance, preference, or expectations. Suspension setup is highly individual. Where products function within the design intent of the manufacturer, they are considered non-defective.

Warranty

All new items sold by NSDynamics come with the full manufacturer’s warranty, unless otherwise stated. If the warranty period is reduced or void for any reason, NSDynamics will advise the customer prior to purchase. Items sold as reconditioned do not include the full manufacturer’s warranty. In such cases, NSDynamics may apply a limited warranty period, which will be assessed on a case-by-case basis.

Any warranty-eligible item will be repaired by the manufacturer or their authorised service centre, in line with the relevant warranty policy. NSDynamics is not responsible for any other components used in conjunction with an item purchased from NSDynamics. For example, if a suspension component fails and causes damage to another part of the bike, NSDynamics is not liable for that damage. NSDynamics can only assist with warranty assessment and repair of the specific item purchased from NSDynamics.

Submitting an item for warranty assessment does not guarantee that the product will be deemed eligible for warranty repair. NSDynamics follows the inspection and warranty procedures set by the original manufacturer. Items submitted must be booked in through the correct process, including all required information as outlined on the Service/Booking Conditions and FAQ pages.

Warranty will be void if the product has been misused, modified, tampered with, or poorly maintained. NSDynamics is not responsible for items returned for warranty until they have been received and accepted in the NSDynamics workshop. Customers are responsible for securely packaging and appropriately insuring any items sent for warranty inspection. NSDynamics does not accept responsibility for any items damaged during transit to the workshop.

NSDynamics is the authorised warranty and service agent in Australia for Öhlins, Cane Creek, DVO, Vorsprung, and BikeYoke (dropper posts only). All other brands must be returned to their respective authorised warranty centres in Australia.

NSDynamics is not the manufacturer of these products and does not determine final warranty outcomes. All service and warranty work completed by NSDynamics follows the technical procedures and policies outlined by the original manufacturers.

Postage fees for warranty assessments may be covered by NSDynamics if the product or service was supplied by NSDynamics and a clear fault is identified. Postage fees will not be covered for warranty inspections of items that were not purchased through NSDynamics or that have been supplied by another vendor.

NSDynamics cannot issue a refund, credit, or exchange for any warranty claim unless the item was purchased directly from NSDynamics. If the item was purchased from a third-party seller or dealer, any warranty concerns must be handled through the original point of sale.

NSDynamics is the only authorised warranty and service centre for Öhlins, Cane Creek, and DVO suspension in Australia. Any service work performed on these brands outside of NSDynamics is not recognised by the manufacturer and is not covered by warranty. Any damage caused by unauthorised servicing is not the responsibility of NSDynamics or the original manufacturer.

Bike shops and workshops offering service on Öhlins, Cane Creek, or DVO suspension are responsible for informing their customers that NSDynamics is the sole authorised service agent for these brands in Australia. Any warranty claim resulting from unauthorised work will be denied.

Bike shops and dealers are solely responsible for the selection of any products ordered through NSDynamics and must ensure compatibility with the intended bike or frame. Some boutique or lesser-known frame manufacturers may not be tested by the original suspension manufacturer. In such cases, performance cannot be guaranteed, and warranty coverage may be affected if issues arise due to frame design or build quality.

Special Orders and Deposits

NSDynamics may, at its discretion, place special orders for products that are not typically kept in stock. These are referred to as “special order” items and customers will be informed when this applies. A special order includes any product not regularly stocked by NSDynamics or from a brand that NSDynamics does not directly represent. It also includes low-demand or obscure items from NSDynamics' existing brands, such as Öhlins, Cane Creek, DVO, Vorsprung, or Sprindex, that are not routinely held in inventory.

All special orders are placed on the basis of a guaranteed purchase. A 50% non-refundable deposit is required at the time the order is placed. Once the order is confirmed and the item has been requested from the supplier, the deposit cannot be refunded under any circumstance, even if the customer changes their mind or chooses not to proceed with the purchase.

Special order items often carry extended lead times, generally ranging from 4 to 16 weeks. NSDynamics will provide the best available ETA at the time of ordering but cannot guarantee supplier timelines or restocking schedules.

NSDynamics does not accept deposits for items that are not currently in stock unless they are considered a special order. Deposits cannot be used to reserve in-stock items or delay full payment. Customers must be prepared to complete full payment at the time of ordering unless a formal special order arrangement has been made.

Service History & Reports

NSDynamics does not provide service history reports for any items previously serviced or sold. Once an item leaves the NSDynamics workshop, NSDynamics has no control over its continued use, maintenance, or application, and therefore cannot comment on its current condition or suitability for use.

Detailed service reports are not supplied with standard service or warranty work. The invoice will list the service type completed and, where applicable, any specific findings or additional work carried out.

For example, if an item is booked in for a Factory Service, the invoice will state the item and confirm that a Factory Service was performed. This indicates that all procedures outlined under the Factory Service category have been completed. If any faults or extra work are identified during inspection or servicing, these details will also be listed. If no extra notes are included, it means no additional issues were found.

Service Instructions & Troubleshooting

NSDynamics may assist with basic troubleshooting where possible, but many suspension issues cannot be reliably diagnosed without inspecting the product in person. In most cases, accurate assessment requires a full inspection within the NSDynamics workshop.

NSDynamics does not provide step-by-step service instructions or technical support for service procedures on any brand or model. All major suspension manufacturers provide official service documentation for user-accessible procedures on their respective websites. If the procedure is not publicly available from the manufacturer, it is not intended to be completed by the end user and should only be performed by an authorised service centre.

Any service work carried out outside of NSDynamics is entirely at the risk of the individual or workshop completing the work. Suspension servicing should only be undertaken by someone with the correct knowledge, experience, and specialist tools required for the job. If the correct procedure or tools are unclear based on the manufacturer’s official information, the service should not be attempted.

NSDynamics is the only authorised service and warranty centre in Australia for Öhlins, Cane Creek, and DVO suspension. Any work carried out on these products outside of NSDynamics is not recognised by the manufacturer and is not covered under warranty. This includes work performed by bike shops or other workshops. It is the responsibility of those offering external servicing to inform their customers that any warranty support must be handled through NSDynamics. Any issues caused by incorrect or unauthorised servicing will not be covered.

Zero Tolerance Policy

NSDynamics is committed to providing professional support for all suspension servicing, sales, and warranty-related needs. The ability to deliver timely and accurate service may occasionally be affected by factors such as supplier delays, high workshop demand, or warranty procedures outlined by the original manufacturer. Despite this, NSDynamics will always aim to assist customers to the best of its ability within the scope of what is reasonably possible.

NSDynamics has a zero tolerance policy for abusive, disrespectful, aggressive, or unreasonable behaviour. Any customer exhibiting this type of behaviour will be blacklisted without notice and will no longer have access to any NSDynamics services, including future purchases, warranty support, or workshop bookings.