IN RESPONSE TO THE COVID-19 PANDEMIC
NS Dynamics will continue to operate under altered hours amidst the COVID-19 virus outbreak until advised otherwise by the Australian Government.
The safety of our customers, staff, and families is our top priority during this time. In order to limit the spread of the COVID-19 virus we have made some changes to the way we operate - these changes are subject to change without notice and will be based off current guidelines from the Department of Health.
We will remain open for servicing between Monday through to Friday. During this time we will be focusing on efficiency for both service work and for the business itself. Our staff on-site at any given time will be limited and largely based on workload. Due to this our normal 1-2 day turnaround (once a job is received) may extend to 2-3 days, however, we will continue to strive for the fastest turnaround possible.
Our phones will be switched off for all incoming calls in order to maximise servicing efficiency. For any and all enquiries please contact us via email at firstname.lastname@example.org and we will get back to you promptly. For all service jobs we will contact you once via the mobile number you’ve provided on the booking form when your job/s have been completed. If you are unable to receive the call we will send a follow-up text and an invoice via email so payment can be processed via EFT (bank transfer).
In order to limit face-to-face interaction we have provided a service drop-off bay for local customers upon entering the shop. The premises will otherwise be closed to all customers and accessible to staff only. All local jobs will be sent back to you via AusPost or Courier at no additional charge. Local service jobs can be paid for with card details over the phone (we’ll contact you), or via EFT (bank transfer). We will not be accepting walk-in sales customers and all products will be sent via AusPost or Courier.
If you are feeling unwell (fever, cough, sore throat, runny nose, headache or shortness of breath) and have recently returned from overseas or been in contact with any people at risk, we ask that you refrain from visiting the shop.
In-shop we are taking precautionary measures with all products and service work to be dispatched. This includes social distancing in the workplace, regular cleaning of hands and servicing equipment, and thorough cleaning/disinfecting of all products/service jobs to be dispatched.
We apologise for any inconveniences, however, at this time it is our top priority to limit the spread of COVID-19 and keep our staff and customers healthy. We appreciate the ongoing support from all of our customers and are looking forward to getting back up to speed when all this blows over!
Thanks from the NSDynamics team, and stay healthy.
Our technicians have over thirty years experience working with Rock Shox suspension for weekend warriors and the worlds fastest races.
We are the official factory backed Australian distributor for Ohlins, DVO and Cane Creek suspension.
We service and tune all Fox Racing suspension with an array of performance enhancing upgrades to suit your needs.
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BRANDS WE SERVICE & SUPPLY
THE NS EXPERIENCE
Our technicians have over thirty years of combined suspension experience and are trusted by some of the worlds fastest racers.
Whether you’re a world cup racer or weekend warrior we are committed to giving you the best feeling suspension possible. As passionate, experienced riders we know the difference that the right suspension setup can make. By dealing direct with us we can find out exactly what you want and need from your suspension and service / tune appropriately. All service work is completed in our purpose built, contaminant free workshop, with specialised machinery and tooling.
We know as riders ourselves that time off the bike hurts like nothing else can! As a result we carry an extensive range of spares for all major brands combined with a service turn around averaging under 48 hours with free express freight on full services. On top of this we offer a three month workmanship guarantee on our services and are the official service and warranty agent in Australia for DVO Suspension, Cane Creek Suspension and Ohlins.
When it’s time to upgrade we have an unparalleled range of brands with something to suit all riders and the expert advice required to point you in the right direction. Shop our range directly online and feel free to contact us with any questions.
"The fork no longer dives after a few progressive hits. It stays high in its travel and rails berms without the slightest feeling of washing out. My only regret is not getting this upgrade the day I bought the fork."
"Got my Fox forks tuned a couple of weeks ago. Totally transformed the bike. Bike tracks much better, has a bottomless feel, and the travel is much more progressive."
"I live in Sydney, sent the shock away on Monday and it was back on my bike Wednesday and that included a custom tune."
"Awesome fast turn around and the Shock is better than ever!!"
"I have had all my forks and shocks serviced by Aaron and the team over the last 2 season, and wear the little green “Serviced by NS Dynamics” stickers with pride having the knowledge that my, and my sons, gear is running first rate."