FAQ's

NSDynamics does not offer phone support for sales or general enquiries. All general contact must be made via email. This allows the team to manage workshop flow and ensure enquiries are responded to accurately by the appropriate team member. Phone calls are reserved for existing service jobs only. Any general or sales-related calls will be referred to email.

NSDynamics is open Monday to Friday during standard business hours. Please refer to our Google listing for the most up-to-date opening hours.

We are located at 316 Ipswich Road, Annerley, QLD 4103. Access is via St Kilda Place, with on-site parking available. Look for the signage and side entrance off the laneway beside the building.

For all enquiries not covered in this FAQ section, please contact us via email at info@nsdynamics.com.au or visit our Contact Us page.

Yes, you're welcome to visit during business hours. We carry a range of products in stock and can assist you with any sales or product advice in person. If you're after something specific, we recommend emailing ahead to check availability.

Walk-ins are accepted for drop-offs during business hours. However, we strongly recommend completing the online service booking form in advance to ensure all your details are captured correctly and your job is prioritised in the queue.

Yes, but we recommend removing your suspension before drop-off for the fastest turnaround and to avoid removal fees. If you do bring your full bike, a technician can remove the suspension for you at an additional cost.

To book a service, complete the online booking form on our Book a Service page. Select your suspension model, choose your service type, and provide all required details.

You will receive a confirmation email with your booking reference number and further instructions. You can then post or drop off your suspension to NSDynamics. Please include your booking reference and contact details with the item.

The ‘Known Issues’ section should list any problems you’ve noticed with your suspension, such as leaks or changes in performance. The ‘Upgrades or Tuning Requests’ section should include anything you’d like us to change or look at – for example, spring upgrades, travel adjustments, or custom tuning requests.

Yes. Our booking form allows for multiple items to be added under the same submission. If you’re sending several items, please make sure each one is clearly labelled and listed on your booking form.

If you don’t have access to a printer, you can include a handwritten note with your name, booking number, and contact details. As long as we can clearly match your parcel to a booking, we can proceed.

Jobs that arrive without booking or contact information will be put aside until we are contacted. NSDynamics is not responsible for delays caused by missing details.

No. The booking form is only for confirmed service bookings. If you have questions or need clarification before booking, please email us at info@nsdynamics.com.au.

While we cannot guarantee specific technicians, you are welcome to include requests or preferences in your booking under the ‘Upgrades or Tuning Requests’ section. We’ll always aim to accommodate where possible.

Once your booking is confirmed, you can post your suspension to NSDynamics or drop it off during business hours. Please ensure your booking number and contact details are included inside the parcel. If these details are missing, your job may be delayed.

Yes. You can generate a discounted AusPost express return (inward) postage label via our Returns Portal. You’ll need your booking number handy. This label is paid directly to AusPost, and NSDynamics cannot assist with refunds or support for issues with the label or system.

Postage to NSDynamics is always the responsibility of the customer. Our free return postage only covers the cost of sending your serviced item back to you.

Free return express postage is included with all full Factory and Hyperformance service jobs. It does not apply to basic services or minor repairs. Free return postage refers only to postage from NSDynamics back to you – not the other way around.

Use bubble wrap, cardboard, or appropriate padding to protect all components. Rear shocks can be sent in express satchels or small boxes. Forks should be boxed securely — you may be able to get a fork box from your local bike shop. Loose parts like axles or spacers should be removed and not sent with the item.

NSDynamics is not responsible for items until they have been received and checked in. We strongly recommend using tracked and insured postage. If we receive a parcel that appears damaged, we will contact you immediately so you can lodge a claim with your postage provider.

Yes. You’re welcome to drop your item off during business hours. If your suspension is already booked in, you don’t need to print anything — just ensure it’s clearly labelled with your name and booking number. For faster turnaround, we recommend removing suspension items from the bike before drop-off.

Standard service turnaround is typically 1–4 business days from the time your suspension arrives at our workshop. If anything unusual is discovered during inspection, we will contact you to discuss options before proceeding. Turnaround times may vary during busy periods.

Same-day or on-the-spot service is available by request for local drop-offs only. This is subject to workshop capacity and must be pre-approved. A $50 express surcharge per item applies, and suspension must be delivered before 10:00 am AEST to qualify. This service only covers standard servicing and excludes major repairs or troubleshooting.

Yes. Express servicing is available for eligible jobs upon request. It must be arranged in advance, and a $50 express fee applies. Same-day turnaround is only available for bookings approved in advance and depends on when the item is received and what work is required.

No. NSDynamics does not send arrival confirmations for parcels. Please use your parcel tracking to confirm delivery. If there are any issues such as transit damage or missing components, we will contact you straight away. Otherwise, we’ll only get in touch once servicing is complete or if additional parts or work are needed.

If your tracking shows your item has arrived more than three business days ago and you haven’t heard from us, you’re welcome to get in touch for an update. Please do not follow up within the first 72 hours, as this may delay the workflow for your job and others.

Factory Services include full disassembly, internal cleaning, replacement of standard seals and fluids, and reassembly with correct torque settings. Hyperformance Services include everything in a Factory Service, plus performance upgrades and tuning where applicable. For detailed info, visit our Service Types page.

Factory Service pricing usually starts at $205 for forks, $200 for coil shocks, and $230 for air shocks. Hyperformance Services start from $250 for forks, $225 for coil shocks, and $255 for air shocks. Actual pricing may vary depending on your suspension model.

Yes. Pricing depends on the model, year, and brand of your suspension. Some models may require additional labour or specialist parts. You can get an estimate using our Service Price Estimator.

Yes. Use our Service Price Estimator to get a quick quote. For anything unusual or not listed, feel free to email us with your suspension details before submitting a booking.

We offer minor servicing such as air can or lowers-only servicing, which are more affordable and quicker to complete. These are suitable for interim maintenance between full services. These jobs do not include free return postage.

Yes. You can request upgrades or tuning by including details in the ‘Upgrades or Tuning Requests’ section of the booking form. We stock and install a wide range of performance upgrades depending on your suspension model and riding style.

NSDynamics is the authorised Australian service and warranty centre for Öhlins, Cane Creek, DVO, Vorsprung, and BikeYoke (dropper posts only). We also service most models from Fox, RockShox, Marzocchi, Manitou, PUSH, and BOS, depending on availability of parts. We do not service X-Fusion, Suntour, DNM, or MRP products.

We stock and sell suspension and components from Öhlins, Cane Creek, DVO, Vorsprung, Sprindex, MarshGuard, Racing Brothers, and BikeYoke. We can also supply products from Fox, RockShox, and Marzocchi via special order from Australian distributors.

We keep a wide range of service kits and small parts for current and legacy models. For older or obscure suspension, availability of parts can vary — feel free to email us with your model info to check before booking.

Yes. If you’re unsure what model you have, email us with photos and any markings or serial numbers. You can also check the manufacturer’s website or use serial lookup tools if available.

We sell spare parts and service kits for many models, but only recommend them for experienced users. We do not provide service instructions or remote support for DIY servicing. All kits are sold with the expectation that the customer has the correct tools and knowledge.

Occasionally, we may offer reconditioned suspension or demo stock. These items will be clearly listed on our website when available and will include details of service history and condition. All reconditioned items are sold with a limited warranty where applicable.

To submit a warranty claim, book your item in using our Book a Service form and select “Warranty Assessment” as the service type. You must include a printed copy of your proof of purchase (receipt) inside the parcel. Without this, your item cannot be processed under warranty.

We are the authorised Australian warranty and service centre for Öhlins, Cane Creek, DVO, Vorsprung, and BikeYoke (dropper posts only). For all other brands, warranty claims must be handled through the original point of sale or their designated service agent.

Manufacturer warranty generally covers defects in materials and workmanship, but not damage from misuse, poor maintenance, or incorrect installation. Each brand has its own warranty conditions which we follow strictly when assessing claims.

Our 3 Month Workmanship Warranty covers issues directly related to parts or procedures from a standard Factory or Hyperformance Service. This does not include failures of unrelated components, issues caused by improper use, or problems with worn/damaged hard parts.

Yes. A physical copy of your purchase receipt must be included inside your parcel. We cannot process any warranty claims without it — there are no exceptions to this policy.

If the product was purchased from NSDynamics and a clear product fault is confirmed, we may cover the return postage to us. Otherwise, all inbound postage is the responsibility of the customer. Free return postage from NSDynamics back to you is included with any qualifying service job.

If your item doesn’t qualify for warranty, we will contact you with a quote for paid service or repair. We won’t carry out any work or charge you until you approve the next step.

No. Warranty support is only available to the original owner of a product with valid proof of purchase. Our 3 Month Workmanship Warranty also does not transfer between owners. Any secondhand items are serviced at the customer’s risk and without any warranty guarantee.

Returns may be accepted within 7 days of receiving the item, provided it is unused, in original packaging, and suitable for resale. Approved returns are subject to a 5% admin/restocking fee. Items must be returned at the customer’s expense and risk.

Possibly. If the item is unused, in original condition, and within 7 days of receiving it, we may approve a return. A 5% restocking fee applies. We cannot accept returns for items that have been installed or used.

Used or installed items are not eligible for return or refund unless they are found to be faulty under warranty. Attempted use or installation of a product is considered acceptance of its suitability.

Exchanges may be accepted within 7 days, depending on item condition and availability. Like returns, items must be unused and in resaleable condition. A 5% handling fee applies to exchanges unless otherwise stated.

Yes. Dealers and bike shops are responsible for their product choices and compatibility checks. Change-of-mind returns or incorrect ordering are not eligible for refund. Returns for dealers may be considered on a case-by-case basis and will always incur a 5% admin fee.

We accept Mastercard and Visa payments in-store and over the phone. Online invoices can be paid via secure credit card link. We also accept direct deposit/bank transfer with proof of payment sent to info@nsdynamics.com.au.

Yes. You can pay over the phone using a credit card, or online through a secure link included in your invoice. These options are available for both service jobs and product sales.

Yes. All service jobs and sales orders must be paid in full before dispatch. Items will not be sent until payment has cleared and been confirmed by NSDynamics.

Yes. Bank transfer is accepted, but you must send remittance or proof of payment to info@nsdynamics.com.au. Instructions are included on all invoices. Orders will not be dispatched until payment confirmation is received.

No. All purchases must be paid for in full before goods or serviced items are dispatched. NSDynamics does not offer credit or post-payment accounts.

NSDynamics uses Australia Post for all service and sales orders. All items are sent using express postage with tracking included.

Free express return postage is included with full Factory and Hyperformance service jobs. This covers postage from NSDynamics back to you. It does not include the cost of sending your item to us initially.

Most return postage takes 1–3 business days depending on your location. Tracking is provided once your job is completed and posted. NSDynamics is not responsible for delivery delays caused by the courier or postal service.

Yes. NSDynamics ships to New Zealand via Australia Post International Express. Delivery usually takes 5–10 business days, but this can vary depending on customs and your location. Customers are responsible for any import duties or taxes.

Yes. We accept international service jobs, especially from customers in New Zealand. However, postage both ways is the customer’s responsibility. Free return postage only applies within Australia. Please ensure your item is booked in properly and packaged securely with customs declarations as needed.

Yes. Once your service is complete and your item is dispatched, tracking details will be emailed to you automatically. All parcels are sent via express post with tracking included.

We can provide general setup guidance, but suspension setup is highly individual and depends on your bike, terrain, and riding style. We recommend using the manufacturer's setup guides and experimenting with small adjustments to find what works best for you.

We may be able to assist with basic troubleshooting via email if you provide detailed descriptions or photos, but most issues need to be assessed in our workshop to be accurately diagnosed. For anything unclear or performance-related, booking in the item is recommended.

No. We do not provide service instructions or step-by-step support for DIY suspension work. All suspension brands provide service documentation for approved procedures on their websites. Any service performed outside of authorised procedures is done at the owner’s risk.

Yes. If you’re unsure whether your suspension needs servicing or you’re concerned about a specific issue, you can email us clear photos or videos with your description. We’ll do our best to point you in the right direction.

Unfortunately, we cannot assist with DIY servicing. We recommend only attempting suspension work if you have the correct tools, knowledge, and access to official service instructions. Incorrect servicing may damage the product and void any warranty.

No. NSDynamics cannot provide service records or confirm the condition of any secondhand items, even if they have been serviced with us previously. We do not track the ownership of items once they leave our workshop.

No. Manufacturer warranties and our 3 Month Workmanship Warranty apply only to the original purchaser. Warranty is not transferable between owners. Any secondhand product is serviced or used at the buyer’s own risk.

We do not offer pre-purchase inspections, but you are welcome to book in secondhand suspension for a service or assessment after purchase. We recommend being cautious when buying used suspension and checking for visual wear, leaks, or unusual noises before committing.